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WatchDog Support Renewals

Ruckus understands that every network is unique and requires a different level of technical support to meet the customer’s business requirements. Ruckus provides a single support contact for ICX Switching products purchased through all existing channels. Organizations facing the challenges of maintaining large or complex networking environments gain immediate access to Ruckus expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency.

All WatchDog supports can be found on their own individual product pages or purchase them below, more options can be found on individual product pages. Can't find the part you are looking for? Contact us today!


WatchDog End User Support Service-Level Options

WatchDog End User Support provides software and hardware support to ICX switching customers. Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone, chat and the web), software updates, online selfservice tools, and offers several hardware replacement options.

Service Levels Defined

To help customers meet critical business objectives, WatchDog End User Support offers two SLA options, providing increased flexibility and choice.

4-Hour Parts (4P)

Provides 4-hour response for parts replacement from the time Ruckus has determined a replacement is required and confirmed dispatch with the customer. Physical installation of the replacement part and defective product return are to be performed by the customer. 4P is available in most major metropolitan areas worldwide1 and is available 24×7, including holidays. Offer also includes 24×7 access to the TAC, software updates, and online self-service tools.

Next-business-Day Parts (NDP)

Provides next-business-day response for parts replacement from the time Ruckus has determined a replacement is required and confirmed dispatch with the customer3. Physical installation of the replacement part and defective product return are to be performed by the customer. NDP is available in most major metropolitan areas worldwide and is available on business days 9×5 local time to customer site. Offer also includes 24×7 access to the TAC, software updates, and online self-service tools. For ICX switches, this support is needed to provide next-business-day replacement of removable optics and LEDs, which are not covered under the Ruckus Assurance Limited Lifetime Warranty.

Remote Technical Support (RMT)

Provides 24×7 access to the TAC, software updates, and online self-service tools. RMT support is available worldwide and 24×7, including holidays. This is a good option for customers who are satisfied with the parts replacement coverage available under the Ruckus Assurance Limited Lifetime Warranty.

Support Level Agreements (SLAS) Technical Assistance Center (TAC) Ruckus Support Portal: Online Self Services, KB, and Case Management Software Updates and Downloads (as available)
4-Hour Parts (-4P) 24x7 Access Unlimited Unlimited
Next-Business-Day Parts (-NBD) 24x7 Access Unlimited Unlimited
Remote Support (-RMT) 24x7 Access Unlimited Unlimited
Software Support (-SW) 24x7 Access Unlimited Unlimited

World Class Support Infrastructure

Ruckus Technical Support is designed to provide optimal support for WatchDog End User Support customers. They can leverage the Ruckus worldwide support infrastructure, expertise, best-practice guidance, and commitment to quality to maximize their network uptime.

Case Severity Technical Engagement Time Communication Frequency Management Escalation
Severity 1 Critical Within 30 minutes Updates every hour 2 hours
Severity 2 High Within 2 hours Updates every day 1 business day
Severity 3 Medium Within one day Updates every day N/A
Severity 4 Low Within one day Updates every 3 days N/A

World Wide Coverage

Ruckus WatchDog End User Support customers have access to a strong partner ecosystem capable of providing additional services, including onsite support if desired. In addition, toll-free numbers and local language support enable easy communication with Ruckus Technical Support.

Ruckus Expertise

Ruckus Technical Support engineers have deep networking expertise and are trained to resolve network problems as quickly as possible to minimize downtime. Furthermore, Ruckus Technical Support engineers receive ongoing training and certification to provide customers with the most skilled team to address their issues.

Commitment to Quality

Leveraging best practices and fostering a culture of continuous improvement, Ruckus offers high-quality technical support for its networking solutions by investing in its processes, people, and partnerships. Ruckus gathers customer feedback on service delivery, procedures, systems, products, and offerings, and makes necessary adjustments to optimize its processes. In addition, Ruckus invests in its people through continuous education, providing customers a professional team with the networking expertise to quickly resolve issues.


Ruckus Networks Supports
WatchDog Support for ZoneDirector 1205 Renewal Back To Top
End User WatchDog Support for ZoneDirector 1205, 1 Year Renewal
#821-1205-1000
Our Price: $219.00
End User WatchDog Support for ZoneDirector 1205, 3 Year Renewal
#821-1205-3000
Our Price: $470.00
End User WatchDog Support for ZoneDirector 1205, 5 Year Renewal
#821-1205-5000
Our Price: $626.00
WatchDog Support for ZoneDirector ONE AP Renewal Back To Top
End User WatchDog Support for ZoneDirector ONE AP Upgrade, 1 Year Renewal
#821-1201-1L00
Our Price: $30.00
End User WatchDog Support for ZoneDirector ONE AP Upgrade, 3 Year Renewal
#821-1201-3L00
Our Price: $65.00
End User WatchDog Support for ZoneDirector ONE AP Upgrade, 5 Year Renewal
#821-1201-5L00
Our Price: $86.00
WatchDog Support for ZoneDirector 3000 Renewal Back To Top
End User WatchDog Support for ZoneDirector 3000, 25 AP License Upgrade, 1 Year Renewal
#821-3025-1L00
Our Price: $600.00
End User WatchDog Support for ZoneDirector 3000, 25 AP License Upgrade, 3 Year Renewal
#821-3025-3L00
Our Price: $1,286.00
End User WatchDog Support for ZoneDirector 3000, 25 AP License Upgrade, 5 Year Renewal
#821-3025-5L00
Our Price: $1,714.00
End User WatchDog Support for ZoneDirector 3000, 50 AP License Upgrade, 1 Year Renewal
#821-3050-1L00
Our Price: $1,000.00
End User WatchDog Support for ZoneDirector 3000, 50 AP License Upgrade, 3 Year Renewal
#821-3050-3L00
Our Price: $2,143.00
End User WatchDog Support for ZoneDirector 3000, 50 AP License Upgrade, 5 Year Renewal
#821-3050-5L00
Our Price: $2,857.00
End User WatchDog Support for ZoneDirector 3000, 100 AP License Upgrade, 1 Year Renewal
#821-3100-1L00
Our Price: $2,000.00
End User WatchDog Support for ZoneDirector 3000, 100 AP License Upgrade, 3 Year Renewal
#821-3100-3L00
Our Price: $4,286.00
End User WatchDog Support for ZoneDirector 3000, 100 AP License Upgrade, 5 Year Renewal
#821-3100-5L00
Our Price: $5,714.00
End User WatchDog Support for ZoneDirector 3000 150 AP License Upgrade, 1 Year Renewal
#821-3150-1L00
Our Price: $3,000.00
End User WatchDog Support for ZoneDirector 3000 150 AP License Upgrade, 3 Year Renewal
#821-3150-3L00
Our Price: $6,429.00
End User WatchDog Support for ZoneDirector 3000 150 AP License Upgrade, 5 Year Renewal
#821-3150-5L00
Our Price: $8,571.00
End User WatchDog Support for ZoneDirector 3000 200 AP License Upgrade, 1 Year Renewal
#821-3200-1L00
Our Price: $4,000.00
End User WatchDog Support for ZoneDirector 3000 200 AP License Upgrade, 3 Year Renewal
#821-3200-3L00
Our Price: $8,571.00
End User WatchDog Support for ZoneDirector 3000 200 AP License Upgrade, 5 Year Renewal
#821-3200-5L00
Our Price: $11,429.00
End User WatchDog Support for ZoneDirector 3000 250 AP License Upgrade, 1 Year Renewal
#821-3250-1L00
Our Price: $5,000.00
End User WatchDog Support for ZoneDirector 3000 250 AP License Upgrade, 3 Year Renewal
#821-3250-3L00
Our Price: $10,714.00
End User WatchDog Support for ZoneDirector 3000 250 AP License Upgrade, 5 Year Renewal
#821-3250-5L00
Our Price: $14,286.00
End User WatchDog Support for ZoneDirector 3000 300 AP License Upgrade, 1 Year Renewal
#821-3300-1L00
Our Price: $6,000.00
End User WatchDog Support for ZoneDirector 3000 300 AP License Upgrade, 3 Year Renewal
#821-3300-3L00
Our Price: $12,857.00
End User WatchDog Support for ZoneDirector 3000 300 AP License Upgrade, 5 Year Renewal
#821-3300-5L00
Our Price: $17,143.00
End User WatchDog Support for ZoneDirector 3000 350 AP License Upgrade, 1 Year Renewal
#821-3350-1L00
Our Price: $7,000.00
End User WatchDog Support for ZoneDirector 3000 350 AP License Upgrade, 3 Year Renewal
#821-3350-3L00
Our Price: $15,000.00
End User WatchDog Support for ZoneDirector 3000 350 AP License Upgrade, 5 Year Renewal
#821-3350-5L00
Our Price: $20,000.00
End User WatchDog Support for ZoneDirector 3000 400 AP License Upgrade, 1 Year Renewal
#821-3400-1L00
Our Price: $8,000.00
End User WatchDog Support for ZoneDirector 3000 400 AP License Upgrade, 3 Year Renewal
#821-3400-3L00
Our Price: $17,143.00
End User WatchDog Support for ZoneDirector 3000 400 AP License Upgrade, 5 Year Renewal
#821-3400-5L00
Our Price: $22,857.00
End User WatchDog Support for ZoneDirector 3000 450 AP License Upgrade, 1 Year Renewal
#821-3450-1L00
Our Price: $9,000.00
End User WatchDog Support for ZoneDirector 3000 450 AP License Upgrade, 3 Year Renewal
#821-3450-3L00
Our Price: $19,286.00
End User WatchDog Support for ZoneDirector 3000 450 AP License Upgrade, 5 Year Renewal
#821-3450-5L00
Our Price: $25,714.00
WatchDog Support for ZoneDirector 3025 Renewal Back To Top
End User WatchDog Support for ZoneDirector 3025, 1 Year Renewal
#821-3025-1000
Our Price: $1,200.00
End User WatchDog Support for ZoneDirector 3025, 3 Year Renewal
#821-3025-3000
Our Price: $2,571.00
End User WatchDog Support for ZoneDirector 3025, 5 Year Renewal
#821-3025-5000
Our Price: $3,429.00
WatchDog Support for ZoneDirector 3050 Renewal Back To Top
End User WatchDog Support for ZoneDirector 3050, 1 Year Renewal
#821-3050-1000
Our Price: $1,800.00
End User WatchDog Support for ZoneDirector 3050, 3 Year Renewal
#821-3050-3000
Our Price: $3,857.00
End User WatchDog Support for ZoneDirector 3050, 5 Year Renewal
#821-3050-5000
Our Price: $5,143.00
WatchDog Support for Virtual SmartZone Renewal Back To Top
End User WatchDog Support - vSZ-RTU, 1 YR Renewal
#S21-VSCG-1L00
Our Price: $199.00
End User WatchDog Support - vSZ-RTU, 3 YR Renewal
#S21-VSCG-3L00
Our Price: $428.00
End User WatchDog Support - vSZ-RTU, 5 YR Renewal
#S21-VSCG-5L00
Our Price: $568.00
WatchDog Support for Virtual SmartZone and SmartZone License Upgrades Renewal Back To Top
End User WatchDog Support Per SZ/vSZ AP, 1 YR Renewal
#S21-0001-1LSG
Our Price: $20.00
End User WatchDog Support Per SZ/vSZ AP, 3 YR Renewal
#S21-0001-3LSG
Our Price: $43.00
End User WatchDog Support Per SZ/vSZ AP, 5 YR Renewal
#S21-0001-5LSG
Our Price: $58.00
WatchDog Support for SmartZone 100 Renewal Back To Top
End User WatchDog Support for SmartZone 100 with 4 GigE ports, 1 Year Renewal
#S21-S104-1000
Our Price: $999.00
End User WatchDog Support for SmartZone 100 with 4 GigE ports, 3 Year Renewal
#S21-S104-3000
Our Price: $2,141.00
End User WatchDog Support for SmartZone 100 with 4 GigE ports, 5 Year Renewal
#S21-S104-5000
Our Price: $2,855.00
End User WatchDog Support for SmartZone 100 with 2x10GigE and 4 GigE ports, 1 Year Renewal
#S21-S124-1000
Our Price: $1,999.00
End User WatchDog Support for SmartZone 100 with 2x10GigE and 4 GigE ports, 3 Year Renewal
#S21-S124-3000
Our Price: $4,284.00
End User WatchDog Support for SmartZone 100 with 2x10GigE and 4 GigE ports, 5 Year Renewal
#S21-S124-5000
Our Price: $5,712.00
WatchDog Support for Virtual Data Plane (Orderable with SZ 3.2 and above software releases) Renewal Back To Top
End User WatchDog Support - vSZD-RTU, 1 Gbps Throughput 1 YR Renewal
#S21-VSZD-1L00
Our Price: $199.00
End User WatchDog Support - vSZD-RTU, 1 Gbps Throughput 3 YR Renewal
#S21-VSZD-3L00
Our Price: $428.00
End User WatchDog Support - vSZD-RTU, 1 Gbps Throughput 5 YR Renewal
#S21-VSZD-5L00
Our Price: $568.00
End User WatchDog Support - vSZD-RTU, 10 Gbps throughput 1 YR Renewal
#S21-VSZD-1LBW
Our Price: $1,999.00
End User WatchDog Support - vSZD-RTU, 10 Gbps throughput 3 YR Renewal
#S21-VSZD-3LBW
Our Price: $4,298.00
End User WatchDog Support - vSZD-RTU, 10 Gbps throughput 5 YR Renewal
#S21-VSZD-5LBW
Our Price: $5,706.00
End User WatchDog Support - vSZD-RTU, no throughput cap, 1 YR Renewal
#S21-VSZD-1LUL
Our Price: $3,999.00
End User WatchDog Support - vSZD-RTU, no throughput cap, 3 YR Renewal
#S21-VSZD-3LUL
Our Price: $8,598.00
End User WatchDog Support - vSZD-RTU, no throughput cap, 5 YR Renewal
#S21-VSZD-5LUL
Our Price: $11,415.00
WatchDog Support for Standalone H320 Renewal Back To Top
End User WatchDog Support, Standalone H320, 1 Yr Renewal
#826-H320-1000
Our Price: $40.00
End User WatchDog Support, Standalone H320, 3 Yr Renewal
#826-H320-3000
Our Price: $86.00
End User WatchDog Support, Standalone H320, 5 Yr Renewal
#826-H320-5000
Our Price: $114.00
WatchDog Support for Ruckus R720 Renewal Back To Top
End User Support for Ruckus R720, 1 Year Renewal
#826-R720-1000
Our Price: $182.00
End User Support for Ruckus R720, 3 Year Renewal
#826-R720-3000
Our Price: $389.00
End User Support for Ruckus R720, 5 Year Renewal
#826-R720-5000
Our Price: $518.00
WatchDog Support for Ruckus C110 Renewal Back To Top
End-User Support for C110 1 Year Renewal
#826-C110-1000
Our Price: $84.00
End-User Support for C110 3 Year Renewal
#826-C110-3000
Our Price: $179.00
End-User Support for C110 5 Year Renewal
#826-C110-5000
Our Price: $238.00
WatchDog Support for Ruckus R610 Renewal Back To Top
End User Support for Ruckus R610, 1 Year Renewal
#826-R610-1000
Our Price: $126.00
End User Support for Ruckus R610, 3 Year Renewal
#826-R610-3000
Our Price: $269.00
End User Support for Ruckus R610, 5 Year Renewal
#826-R610-5000
Our Price: $358.00
WatchDog Support for Ruckus H510 Renewal Back To Top
End User Support for Ruckus H510, 1 Year Renewal
#826-H510-1000
Our Price: $56.00
End User Support for Ruckus H510, 3 Year Renewal
#826-H510-3000
Our Price: $119.00
End User Support for Ruckus H510, 5 Year Renewal
#826-H510-5000
Our Price: $158.00
WatchDog Support for Ruckus R510 Renewal Back To Top
End User Support for Ruckus R510, 1 Year Renewal
#826-R510-1000
Our Price: $95.00
End User Support for Ruckus R510, 3 Year Renewal
#826-R510-3000
Our Price: $203.00
End User Support for Ruckus R510, 5 Year Renewal
#826-R510-5000
Our Price: $270.00
WatchDog Support for Ruckus R310 Renewal Back To Top
End User Support for Ruckus R310, 1 Year Renewal
#826-R310-1000
Our Price: $70.00
End User Support for Ruckus R310, 3 Year Renewal
#826-R310-3000
Our Price: $149.00
End User Support for Ruckus R310, 5 Year Renewal
#826-R310-5000
Our Price: $198.00
WatchDog Support for Ruckus R710 Renewal Back To Top
End User Support for Ruckus R710, 1 Year Renewal
#826-R710-1000
Our Price: $182.00
End User Support for Ruckus R710, 3 Year Renewal
#826-R710-3000
Our Price: $389.00
End User Support for Ruckus R710, 5 Year Renewal
#826-R710-5000
Our Price: $518.00
WatchDog Support for Ruckus R500 Renewal Back To Top
End User Support for Ruckus R500, 1 Year Renewal
#826-R500-1000
Our Price: $91.00
End User Support for Ruckus R500, 3 Year Renewal
#826-R500-3000
Our Price: $194.00
End User Support for Ruckus R500, 5 Year Renewal
#826-R500-5000
Our Price: $258.00
WatchDog Support for Ruckus R600 Renewal Back To Top
End User Support for Ruckus R600, 1 Year Renewal
#826-R600-1000
Our Price: $112.00
End User Support for Ruckus R600, 3 Year Renewal
#826-R600-3000
Our Price: $239.00
End User Support for Ruckus R600, 5 Year Renewal
#826-R600-5000
Our Price: $318.00
WatchDog Support for T310C Renewal Back To Top
WatchDog End User Support, Standalone T310C, 1 Yr Renewal
#826-T31C-1000
Our Price: $154.00
WatchDog End User Support, Standalone T310C, 3 Yr Renewal
#826-T31C-3000
Our Price: $329.00
WatchDog End User Support, Standalone T310C, 5 Yr Renewal
#826-T31C-5000
Our Price: $438.00
WatchDog Support for T310D Renewal Back To Top
WatchDog End User Support, Standalone T310D, 1 Yr Renewal
#826-T31D-1000
Our Price: $182.00
WatchDog End User Support, Standalone T310D, 3 Yr Renewal
#826-T31D-3000
Our Price: $389.00
WatchDog End User Support, Standalone T310D, 5 Yr Renewal
#826-T31D-5000
Our Price: $518.00
WatchDog Support for T310S Renewal Back To Top
WatchDog End User Support, Standalone T310S, 1 Yr Renewal
#826-T31S-1000
Our Price: $210.00
WatchDog End User Support, Standalone T310S, 3 Yr Renewal
#826-T31S-3000
Our Price: $449.00
WatchDog End User Support, Standalone T310S, 5 Yr Renewal
#826-T31S-5000
Our Price: $598.00
WatchDog Support for T310N Renewal Back To Top
WatchDog End User Support, Standalone T310N, 1 Yr Renewal
#826-T31N-1000
Our Price: $210.00
WatchDog End User Support, Standalone T310N, 3 Yr Renewal
#826-T31N-3000
Our Price: $449.00
WatchDog End User Support, Standalone T310N, 5 Yr Renewal
#826-T31N-5000
Our Price: $598.00
WatchDog Support for T610 Renewal Back To Top
End User Support for Ruckus T610, 1 year Renewal
#826-T610-1000
Our Price: $280.00
End User Support for Ruckus T610, 3 year Renewal
#826-T610-3000
Our Price: $599.00
End User Support for Ruckus T610, 5 year Renewal
#826-T610-5000
Our Price: $798.00
WatchDog Support T710 & T710-S Renewal Back To Top
End User Support for Ruckus T710 & T710-S, 1 year Renewal
#826-T710-1000
Our Price: $420.00
End User Support for Ruckus T710 & T710-S, 3 year Renewal
#826-T710-3000
Our Price: $899.00
End User Support for Ruckus T710 & T710-S, 5 year Renewal
#826-T710-5000
Our Price: $1,198.00
WatchDog Support T300 & T300e Renewal Back To Top
End User Support for Ruckus T300 & T300e, 1 Year Renewal
#826-T300-1000
Our Price: $182.00
End User Support for Ruckus T300 & T300e, 3 Year Renewal
#826-T300-3000
Our Price: $389.00
End User Support for Ruckus T300 & T300e, 5 Year Renewal
#826-T300-5000
Our Price: $518.00
WatchDog Support T301n & T301s Renewal Back To Top
End User Support for Ruckus T301n & T301s, 1 Year Renewal
#826-T301-1000
Our Price: $210.00
End User Support for Ruckus T301n & T301s, 3 Year Renewal
#826-T301-3000
Our Price: $449.00
End User Support for Ruckus T301n & T301s, 5 Year Renewal
#826-T301-5000
Our Price: $598.00
WatchDog Support P300 Renewal Back To Top
End User Support for Ruckus P300 (pair), 1 Year Renewal
#826-P300-1100
Our Price: $336.00
End User Support for Ruckus P300 (pair), 3 Year Renewal
#826-P300-3100
Our Price: $719.00
End User Support for Ruckus P300 (pair), 5 Year Renewal
#826-P300-5100
Our Price: $958.00
End User Support for Ruckus P300 (single), 1 Year Renewal
#826-P300-1000
Our Price: $168.00
End User Support for Ruckus P300 (single), 3 Year Renewal
#826-P300-3000
Our Price: $359.00
End User Support for Ruckus P300 (single), 5 Year Renewal
#826-P300-5000
Our Price: $478.00